Refund policy

RETURNS

Beads and jewelry by Amy Sims Designs are handcrafted and each piece is created with careful attention to quality, craftsmanship, and design. As handmade items with natural materials, there may be slight variations in color, size, natural inclusions and textures. If for any reason you are unhappy with your recently purchased jewelry item, please contact me immediately to give me the opportunity to rectify the situation.

Ready-made items that are unused and undamaged may be returned for a full refund of your purchase price (does not include shipping fees) within 30 days of purchase.  Simply contact me Here after receipt and return the items within 2 weeks (you pay shipping and insurance).  A refund will be sent to you when your items are received in good condition (please let me know to watch for it).  Items should be sent to Amy Sims Designs.  Please consider insuring your package as I am not responsible if your item is lost in transit.

Made-to-Order and custom order items or personalized jewelry are NOT returnable. (Rare exceptions will only be made at my discretion.) Please be sure of your size to avoid potential disappointment. Any cancellations of made-to-order or custom items must be made within 3 business days of placing your order. Cancelled orders (of made-to-order or custom items) beyond 3 business days will be refunded 50% of the item total to offset costs already in production.